Shipping policy

.kalon-page { max-width: 720px; margin: 0 auto; padding: 64px 24px; font-family: 'DM Sans', system-ui, sans-serif; color: #0F0F0E; background: #F7F7F6; } .kalon-page__label { font-family: 'DM Sans', sans-serif; font-weight: 500; font-size: 10px; letter-spacing: 5px; text-transform: uppercase; color: #9C9B99; margin-bottom: 16px; } .kalon-page__title { font-family: 'Playfair Display', Georgia, serif; font-size: 40px; font-weight: 400; letter-spacing: -1px; line-height: 1.15; color: #0F0F0E; margin-bottom: 12px; } .kalon-page__date { font-size: 12px; color: #9C9B99; margin-bottom: 48px; font-weight: 300; } .kalon-policy__section { margin-bottom: 40px; padding-bottom: 40px; border-bottom: 1px solid #DDDCDB; } .kalon-policy__section:last-child { border-bottom: none; } .kalon-policy__heading { font-family: 'Playfair Display', Georgia, serif; font-size: 20px; font-weight: 400; letter-spacing: -0.3px; color: #0F0F0E; margin-bottom: 16px; } .kalon-policy__text { font-family: 'DM Sans', sans-serif; font-weight: 300; font-size: 14px; line-height: 1.9; color: #5C5B59; margin-bottom: 12px; } .kalon-policy__list { list-style: none; padding: 0; margin: 12px 0; } .kalon-policy__list li { font-family: 'DM Sans', sans-serif; font-weight: 300; font-size: 14px; line-height: 1.9; color: #5C5B59; padding-left: 16px; position: relative; margin-bottom: 6px; } .kalon-policy__list li::before { content: '—'; position: absolute; left: 0; color: #9C9B99; } .kalon-shipping__table { width: 100%; border-collapse: collapse; margin: 16px 0; } .kalon-shipping__table th { font-family: 'DM Sans', sans-serif; font-weight: 500; font-size: 10px; letter-spacing: 3px; text-transform: uppercase; color: #9C9B99; text-align: left; padding: 12px 16px; border-bottom: 1px solid #DDDCDB; } .kalon-shipping__table td { font-family: 'DM Sans', sans-serif; font-weight: 300; font-size: 14px; color: #5C5B59; padding: 14px 16px; border-bottom: 1px solid #DDDCDB; line-height: 1.6; } .kalon-shipping__table tr:last-child td { border-bottom: none; } .kalon-policy__contact { display: inline-block; margin-top: 32px; font-family: 'DM Sans', sans-serif; font-weight: 500; font-size: 11px; letter-spacing: 3px; text-transform: uppercase; color: #0F0F0E; border-bottom: 1px solid #0F0F0E; padding-bottom: 2px; text-decoration: none; }

Legal

Shipping Policy

Effective from June 2026

Dispatch

All Kalon orders are dispatched within 24 hours of payment confirmation, Monday to Friday. Orders placed over weekends or public holidays are dispatched the next business day.

Delivery Times

We deliver nationwide across South Africa. Estimated delivery times are as follows:

Region Estimated Time
Cape Town 1–3 business days
Johannesburg & Pretoria 2–4 business days
Durban 2–4 business days
Other major cities 3–5 business days
Remote & rural areas 5–7 business days

These are estimates only. Delays may occur during peak periods or due to circumstances beyond our control.

Shipping Rates

Order Value Shipping Fee
Under R500 Flat rate fee at checkout
R500 and above Free delivery

Order Tracking

Once your order has been dispatched you will receive a confirmation email with your tracking number. Use this to monitor your delivery in real time.

If you have not received your tracking number within 24 hours of placing your order, please check your spam folder or contact us directly.

Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the order, the courier may leave a collection notice or attempt redelivery. Kalon is not responsible for orders lost due to incorrect address information provided at checkout.

International Shipping

We currently only ship within South Africa. International shipping will be available in future — sign up to our mailing list to be notified when it launches.

Questions

If you have any questions about your delivery, contact our support team and we will respond within 1–2 business days.